Before commiting to a pre-order purchase, Petsby encourages you to read through these Terms. By placing a pre-order, you agree to be bound by these Terms of Pre-Order
  • Delays can occur resulting from circumstances beyond our control
  • Orders are considered final once payment is received
  • Pre-orders cannot be cancelled, returned or refunded except for in the case of major faults
  • Full refunds or deposits will be fully refunded only if Petsby is not able to fulfill the order due to limited supply.
  • 3 days grace period: If you changed your mind, then you may cancel your order without penalty if it is within 3 days of placing it.
Cancellation Fees
  • The non-refundable deposit placed to secure your order will be used as the cancellation fee.
  • If the pre-order item has been paid in full, any refunds may be issued minus 15% for restocking & administration fees in addition to the shipping costs
  • To cancel an order, please submit email us at hello@petsby.au

Delivery Times

Petsby will not be liable for any delays resulting from circumstances beyond our control or for any losses that are incurred as of any delays or force majeure of the purchaser.

As with all our products we endeavour to dispatch all deliveries as fast as possible to our customers, we may be affected by public holidays, inclement weather, port or custom delays all of which are beyond our control. All expected delivery times are estimates until the products are in our warehouse and ready for dispatch upon which time the standard delivery terms will apply.

Refunds

Payments will be fully refunded only if Petsby is not able to fulfill the order due to limited supply